UK Finance’s Take Five to Stop Fraud campaign is warning UK small and medium sized enterprises (SMEs) to be alert for scams targeting their companies.

As many businesses start the new year with people working from home, fraudsters will try to take advantage of opportunities to steal money where firms might be working outside of their normal processes. Criminals often attempt to impersonate a chief executive, senior manager, or supplier to try and convince staff to make an urgent payment or to change the existing bank account details held on file.

These scams result in the victim transferring money to a criminal – UK Finance figures showed that in the first half of 2021, businesses saw £59.2 million lost to these frauds, an increase of 35 per cent.

In a survey conducted for the Take Five to Stop Fraud campaign, 80 per cent of SMEs said they had received an unsolicited text or email request for money and personal information and 64 per cent had received unsolicited phone calls.

The survey also found that although 62 per cent of SMEs claim to be more aware of fraud since the start of the pandemic, a concerning one in six (16 per cent) did not challenge an unsolicited phone call requesting money or personal information.

The Take Five to Stop Fraud campaign urges businesses to remember that criminals are experts at impersonating people, organisations and the police. Stop and think. It could protect you and your company.

  • STOP: If you receive a request to make an urgent payment, change supplier bank details or provide financial information, take a moment to stop and think.
  • CHALLENGE: Could it be fake? Verify all payments and supplier details directly with the company on a known phone number or in person first.
  • PROTECT: Contact your business’s bank immediately if you think you’ve been scammed and report it to Action Fraud.

Katy Worobec, Managing Director of Economic Crime at UK Finance, said:  

Criminals are continually becoming more sophisticated and are experts at impersonating people and suppliers. As we start the new year, businesses should make it a priority to be wary of any unexpected contact requesting an urgent payment and to be careful with the type of information you share online about your business.

“The banking industry is tackling fraud on every front, but It’s important for businesses to always stay alert and when in doubt, remember the advice of the Take Five to Stop Fraud campaign to Stop, Challenge, Protect.

Liz Barclay, Small Business Commissioner, said:

Data shows scams are on the rise and businesses are having to grapple with the fall out. Suffering losses because of fraud can leave your finances in ruin. Imagine that a supplier emails you, saying that they need urgent payment to new bank details. It would be very easy to get sucked in by an email which looks genuine when you’re in a rush. Please, please take nothing at face value and check with anyone you need to pay before responding to texts, emails or calls. We need to make it impossible for the scammers to scam us.

Federation of Small Businesses National Vice Chair Policy and Advocacy Martin McTague said: 

Business crime is a serious issue for small firms right across the country, with fraud being one of the key problems at hand and one that has only been accelerated due to the increase in online trading and e-commerce during the pandemic.

“Small businesses face almost four million cases of cybercrime each year, predominantly focussed on malware and fraudulent payments, so the need for vigilance has never been more important.

“The ‘Take Five to Stop Fraud campaign to Stop, Challenge, Protect’, is a crucial one to highlighting the issues related to these crimes, and reminding all businesses that no-one is immune from attack. Criminals are nimble, agile, and using more creative and sophisticated ways of targeting their victims, and that requires a similarly nimble set of defences in return.

“Only by raising awareness of these sorts of fraud cases will we stand a chance of protecting small businesses for the future.


Data collected by Barclays has shown that between January and October 2021 the sectors reporting the most cases of SME scams were property and construction (24 per cent), retail and wholesale (18 per cent), business services (15 per cent), and manufacturing and transportation (12 per cent).


Common scams targeting business include:


  • CEO scam: criminals impersonate a boss or a senior manager to convince staff to make an urgent payment outside of their business’s internal procedures. Sometimes they gain access to a business’s email account by hacking or use spoofing software to email a member of the finance team with what appears to be a genuine email from their boss or a senior manager.
  • Invoice and mandate scams: criminals pose as regular suppliers and convince the business to change their existing bank account details on file. They are then tricked into sending money to the account which is controlled by a criminal rather than the genuine supplier.


A woman in Kent saved her employer half a million Euros by cleverly identifying a fraudulent email. Just a few months into a new role within the Accounts Payable department at a UK based manufacturing company, the woman received an email claiming to be from a longstanding supplier saying they’d changed their bank details. She challenged the change, flagging it to her MD and her gut feeling was right. It was a scam.


The woman says, “It was such a huge relief to hear my suspicions were correct and I wasn’t being over cautious. I’d have felt so silly if the email had turned out to be legitimate, but it would have been even worse if I had paid and lost the company such a large amount of money. The impact would have been devastating. It’s really easy when you get an email like that, especially when you’re juggling a hundred other things, to just pay it. 


Taking a few minutes to confirm bank details directly with suppliers using their established on-file details can have huge rewards. Only criminals will try to rush you so make sure you don’t step outside your usual payment processes. A good boss will be grateful that you’re taking steps to protect the business.”


Hundreds of millions of pounds worth of fraud and scams have been prevented through industry initiatives such as the specialist police unit, the Dedicated Card and Payment Crime Unit (DCPCU), which is fully funded by the banking and finance industry. The industry also works with text message providers and law enforcement to block scam text messages, and with Ofcom to crack down on number spoofing.


Contact Information


UK Finance Press Office
020 7416 6750


Notes to editor


  • For more information please call the UK Finance press office on 020 7416 6750 or email

  • UK Finance’s 2021 Half Year Fraud Report can be found here.

  • Britain Thinks (2021) Take Five Research. Britain Thinks conducted a nationally representative survey of 2,498 UK consumers in May 2021.

  • UK Finance is the collective voice for the banking and finance industry. Representing more than 300 firms across the industry, we act to enhance competitiveness, support customers and facilitate innovation.

  • The banking and finance industry is committed to tackling fraud and scam texts including through:

        • Fully funding a specialist police unit, the Dedicated Card and Payment Crime Unit (DCPCU), which tackles the organised criminal groups responsible for financial fraud and scams.
        • Working with text message providers and law enforcement to block scam text messages including those exploiting the Covid-19 crisis. 1087 unauthorised sender IDs are currently being blocked to prevent them being used to send scam text messages mimicking trusted organisations, including over 70 related to Covid-19.
        • Working with Ofcom to crack down on number spoofing, which has prevented criminals from spoofing the phone numbers of trusted organisations, including HMRC.


  • Take Five to Stop Fraud is a national campaign that offers straight-forward and impartial advice to help everyone protect themselves from preventable financial fraud. Always remember:

        • Confirm urgent payment requests directly with the sender in person or over the phone
        • Be wary of unexpected emails or letters requesting urgent payment, even if it appears to be from someone in your own business
        • Be careful with the type of information you share online about your business
        • Educate employees on CEO and invoice and mandate scams and update them on the latest threats
        • Ensure employees feel comfortable approaching senior staff to verify payment requests and are aware of the types of requests they should be expecting
        • Make sure all staff check for irregularities before processing payments and changing bank details

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